SURVEY: Customer Service needs of the Curvy customer…

As a curvy customer, I know  when shopping for myself that my priority is finding well designed, accurately fitting garments.  However, a crucial consideration in my buying habits is customer service, and this applies to all items and services I shop for. Customer service is paramount to any transaction, way past the point of throwing out that dress I bought 10 years ago, the experience I had when purchasing that dress stays with me.  So if it was an uncomfortable experience, it’s likely that I would take this into consideration when choosing where to shop next time.  What about you?
CustomerServiceI’m curious about your feelings on customer service, what’s important to you.  In my work as an agent for Australian plus-size designers, I work with retailers on a daily basis assisting them on sourcing appropriate product for their stores. In my consulting work within the Industry, I know that retailers, both plus-size specific and general retailers who offer plus-size options, are working on ways to engage the curvy customer and ensure they are comfortable with the level of customer service.
The survey I have compiled asks specifically about IN-STORE shopping in two scenarios, 1. in a plus-size specific store, and 2. in a general retail store that has a plus-size offering/department.  Please read through the questions carefully as there may be a difference in your answer depending on which store you are in.
So it’s over to you… here’s your chance to have your say, and to help shape the future of customer service for YOU.
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This is for YOU, you are the customer, you know what you want and need. YOUR voice needs to be heard, so by taking the time to complete this survey, you can be assured that your opinions will be expressed and put forward. The information provided by you will not be sold or released me, Janine Mison, to any 3rd party and will be reported anonymously.
Thank you for your participation.
Love your shape!
Janine x

Nothing to wear? Help is here…

With the festive season coming at us full throttle, my inbox and Facebook messenger are filling up fast with requests for help in sourcing a great outfit for the many events that are in our calendars at this time of year.  Special Occasions and busy calendars can a huge fear response from many women as they consult their wardrobes and try to decide what to wear.

Fear not!  Help can be as simple of as Wardrobe Revamp – where I work with you to look at your wardrobe with new eyes.  It’s possible that THE perfect outfit is right there, you just haven’t thought of it yet.  Equally, it’s possible that an injection of a few new items or accessories could breath new life into your image.

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There are lots of options available, pick one that suits you from the list below:

Wardrobe Revamp & Style

Personal Style & Shop

Group Shopping Tours

Phone or Skype Webcam Consultations

TO BOOK: Simply call me M: 0405-319-691 or email janine@janinemison.com.au or fill out the form on the website. Bookings are still available in-time for the festive season.

Love your shape!

Janine x

Here’s what other’s have said about their experience:

“Hi Janine, Just wanted to drop you a line and say a big ‘thank you’, after our Skype styling session which I know wasn’t made easy with our internet connection! Your advice has been so valuable I have cleaned out the wardrobe, gotten rid of all my wrong clothes, and have added color and style to it now. My teenage children didn’t recognize me when I saw them recently after not seeing them for a few months, they were taken back with the ‘trendy ‘new me ( their words not mine). As you know when I got your help I was off to a couple of high end events, using your advice I found the perfect outfits for both occasions and for the first time in my life I looked good and was complimented by many people. My boyfriend of 8 years is blown away with the new me his head is spinning. I now know what to buy and know I’m not throwing away dead money on wrong styles and color. You have given me the confidence to hold my head high and embrace my shape – to use your words, Love my shape! Any women who is struggling should use your service, you are a inspiration to us all and such a fountain of style and knowledge. I also wish to say thank you for the help with my wedding dress its not something I would have considered before speaking to you but on your advice I now own the dresses of my dreams! (I’ll send pics later) PS: I don’t mind if you want to forward this on or put anyone in contact with me that is not sure about using your service, even though they would be mad not to, I’m happy to sing your praises. Loving my size 26/28 shape”.

Bron B, Sydney, NSW.

“I wish I had have met you years ago, my approach to how I dress and see my body would have been a lot different”.

Deborah F, Manager & Publicist for Shane Jacobson, Daylesford, Vic

“You’re an inspiration truly. What you do for women who have image issues, u make the image no issue…”

Jo J, Melbourne, Vic, via facebook.